Commonly Asked FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)Being in IT support we are often asked similar questions a lot of the time. We have therefore compiled a list of common questions and possible solutions to help aid you in solving your own computer issues. Please click on a section to the left to find faq's about certain areas of IT.
MOUSE & KEYBOARD FAQS
FAQ ASKED ABOUT JPC COMPUTERS
Frequently Asked Questions
Have a question you need answered? You can either call us at 425-374-4888 or check out some of the frequently asked questions we hear from our customers.
Computer Repair Services FAQ’s
How fast can you guys get my computer fixed?The answer to that question depends of course on what’s wrong with your computer. We take a lot of pride in our quick turn around rate though and you can count on us getting your computer fixed and back to you in no time flat.
How much do you charge?Our prices are comparable to what Best Buy’s Geek Squad charges. So there’s that. We can get away with this because our business is a small family business so we have nowhere near the overhead our competitors do. The good news is we can pass that savings along to you!
Do you guys work on iPads?At this time we prefer not to. For basic things we can help. Please call and ask if we can help with your iPad issues.
Can you guys save information I lost from my hard drive after it crashed?More often than not we can save your files after a hard drive gives out. Just bring it in so we can take a look at it and we can go from there.
Can you replace cracked or broken laptop screens?You bet we can. Depending on the model of your computer the price to replace them is sometimes quite low even.
My hinges are broken on my laptop. Can you fix them?You bet. It’s a simple fix so you can count on getting your computer fixed and ready before you can even miss it.
Do you do house calls?We love doing house calls. What’s more we don’t charge any extra for them either. We believe in taking care of our neighbors because not all of them can conveniently get in to our shop with their computer.
What are your hours of operation?We’re open from 10 AM to 6 PM Monday through Friday. On Saturday we’re available from 10 AM to 6PM.
Do you Accept Credit Cards?
Yes. Visa, MasterCard and Discover
Are you insured.
Yes, we carry proper insurance so we are insured while working on your property or place of business. We can provide documentation upon request.
When how long does it take? The JPC Do It Right Process!
We offer a couple of different Service levels. 1:) JPC Standard Service 2:) Need Now Service (There is additional fees for this service. This service means we drop what we are doing and focus solely on your repair until it is finished and returned to you) We currently have 12 dedicated workstations to insure the fastest possible turn around time. The JPC Computers do it right process: 1:) Sign in equipment 2:) Run diagnostics, troubleshoot issues. 3:) Inform customer of what the issue or issues are and give a clear plan to repair and provide estimate of proposed work. 4:) Upon approval from customer repair and test equipment for proper functionality and test. 5:) Call customer for pick up. JPC standard service Turn around time is 24 to 48 hours excluding Sundays. This can very depending on if there is parts that need to be ordered to complete the repair.